Impact Housing

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

Coronavirus - Covid-19 Updates

The Oval Centre Update 21st September 2020

As you are aware Government guidance continues to change due to the ongoing pandemic, and we continue to monitor all our activities to assess when they are safe to return to ensure we protect our customers, colleagues and the wider community.

We have returned a very limited number of colleagues to our Covid compliant offices as well as having re-introduced some face to face activities with customers in their homes. Those staff that were based in the Oval Centre are either working from home or Nook Street.

You will also be aware that services are resuming and all the information can be found on our website and social media. Services have resumed around repairs, lettings, scheme walkabouts, stock investment and landscaping etc.

We have started to look at the Oval Centre with a view to preparing for the gym to re-open in October for the fit for life sessions, but the rest of the building will remain closed for the time being, particularly as Government guidance continues to change regarding social gatherings. We are however, ensuring the building remains safe, secure and maintained with colleagues attending the site to carry out various tasks.

If customers need to contact anyone at Impact they can do so on the main telephone number (03448 736290) or via the direct contacts on our website at or follow us on @impacthousing on Facebook and Twitter.

We will update you with any news going forward and we look forward to seeing you all soon.

Stock Investment update September 2020

(click link to direct to page)

Update to tenants 24th June 2020 

Look out for our Individual postcards which have been sent to all customers along with rent statements.

The postcards gives up to date information on our services and support during Covid-19. You can see a copy to the right of this page. 

Latest update Changes to Services from 1st June 2020 

We recognise you’re keen to know how and when various services will resume. We are listening to your feedback on what’s important to you and working hard to give you the answers as soon as we can whilst adhering to the Governments guidance. For the latest updates on Servies see Repairs and Maintenance. 

Latest update 18 May 2020 

Following on from the Government update easing some of the restrictions re Covid-19, we confirm that the current restrictions to our services remain the same for the time being.  However, we are looking at what services we can re-introduce and when such as letting homes and general repairs.  We will keep you up to date and provide more information in the coming weeks.  We will continue to monitor the Government guidance and all our services will be delivered in the safest way possible to minimise risk to customers, contractors and colleagues.

What services will we run & how to get in touch

In order to minimise the risk of the spread of the Covid-19 virus and to protect our staff we closed all buildings to the public  on 20.3.20. This includes access to our offices, furniture stores and The Oval Centre and this will be until further notice.  Our aim is to carry on providing as many services as we can to you as a large majority of our staff are home working -  we have provided  you with additional contact information below. 

We have also set up a range of key pages to the right to help you find the most up to date relevant information and we have now provided a set of Frequently asked questions to summarise the changes.

Our Customer Promise- Impacts interim service standards

Your safety is very important to us and following the Governments guidance on social distancing and safe working practises we have revised some of our service standards to ensure that we keep our customers, staff and contractors and as safe as possible. ‘Our Customer Promise’ is a short guide setting out the service standards that we are able to deliver during these unprecedented circumstances which may vary from our usual standards and timescales, it  includes our interim approach to customer services, complaints, repairs and support.  You can find the guide as a PDF on the right hand side.

If you have any queries or need further information please contact us on 03448 736 290 or email

Coronavirus update from Cumbria Choice Partnership - Lettings Information 

Further Government Guidance The Cumbria Choice Partnership are starting to take the first steps to reopening Choice Based Lettings. Cumbria Choice partners will begin to advertise properties on our website from the 28th May 2020. Normal weekly bidding cycles will resume however please be aware that they may be delays in processing the shortlists for properties.

We thank you in advance for your patience.

Neighbourhood issues

Whilst we have halted all face to face contact with our neighbourhood team, scheme visits and our customer engagement activities you can still speak to your local Neighbourhood Officer directly using the numbers below, whether this be for some general tenancy advice or to report anti-social behaviour. We are currently making contact with our tenants 70 and over to see if we can provide any help or support.

Vulnerable groups

We will also continue to support our residents in supported housing and Living Well schemes, however we are have implemented arrangements to shut down the communal areas in Living Well.  Anyone with concerns can contact the sites directly especially if you have concerns regarding relatives/tenants.  Specific communication is being provided to tenants.