Impact Housing

Improvement Through Action

Call us on: 03448 736 290
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Keeping Safe & Safeguarding

Your health and wellbeing

Here at Impact we appreciate what an uncertain and worrying time this is for our customers across the country. We are continually monitoring Government advice and as a result have introduced a number of changes to our services. This is to ensure we minimise risks to the health and safety of our customers and employees whilst also trying to continue to deliver our services to you.

Please make sure that you keep up to date with the latest government advice about what you should do if you or a member of your household displays any potential symptoms of Coronavirus. Please adhere to the Governments social distancing rules and only go out if it is totally essential. 


We want to make sure that people are safe in their communities. Here are some things to think about if you are offered, or need, support during this time.

Try to use existing and trusted community groups. If not, could a family member, friend or neighbour who you know and trust help?

Not sure? Don’t answer the door. If you’re not sure about an offer of help, ask the person to leave details and talk to someone you trust about it.

For concerns about a child, report to:

Contact details by area If you are concerned that an adult is at risk of abuse or neglect please call:

Copeland and Allerdale 0300 303 3589
Carlisle and Eden   0300 303 3249
Furness and South Lakes 0300 303 2704
Out of Hours 01228 526690
In an emergency, call 999

Domestic Abuse

If you’re experiencing domestic abuse, you may feel very alone and have no idea who or where to turn to. We’ll help you get the advice and support you need. Please read the further information on the right for further information

Remember that:

  • You are not alone.
  • Assault is a criminal offence – no one has no right to beat, verbally or sexually abuse you or your children.
  • You are not responsible for the abuse and you are not to blame – it is your abuser who must take responsibility for their actions.
  • Violence is never the way to solve conflict in the home.
  • You can survive and move on from an abusive relationship.
  • You shouldn’t be afraid to ask for help.
  • We are here to help.


Take a look at our further information for further information on domestic abuse; what it is, how we can help and a list of other organisations offering specialist advice, guidance and support.

What to do if you are experiencing domestic abuse

If it is an emergency (a crime is happening, someone suspected of a crime is nearby, someone is injured, you are being threatened or you are in immediate danger) you should always call 999.

National Domestic Violence helpline - A national helpline which is available every day of the year.  Freephone: 0808 2000 247