Impact Housing

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

Community Support

Emergency Support Helpline for vulnerable people needing urgent help

Cumbria County Council and partners have launched an emergency support service for people at high risk of becoming seriously ill, as a result of COVID-19, and who do not have support available from friends, family or neighbours and are struggling for food, medicines or other essential supplies.

Ways to get in touch:

• Phone - The emergency telephone support helpline is 0800 783 1966.

• Online - COVID-19 online support form.

• Email your request for help to

•  The telephone 'call' centre will operate Monday to Friday 9am to 5pm and 10am to 2pm at weekends. The service will also accepts referrals from members of the public who may be concerned about people in their community.

For additional support we have our winter campaign where you can find up to date advice and information you can access that here, and we are contacting all our customers who are over the age of 70 to offer additional support and signposting.

Cumbria County Council have circulated a guidance booklet which can be found in the document to the right of this page.