Impact Housing

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

Repairs, Services & Stock Investment Programme

Provide repairs - Emergency Repairs & safety compliance only

Please note following on from the Government advice from 24.3.2020 we are only providing an Emergency Repairs and safety compliance provision only. 

Please bear with us and only contact us to report emergencies to allow us to prioritise our workforce.   Please continue to contact us for emergencies in the normal way and please don’t be disappointed if we inform you we can’t undertake a routine repair, as we will be strictly adhering to Emergencies only.

If we have to come into your home whilst you are ill or in isolation you must ensure that:-

- There is  a clear path way to the area where the repair is necessary

- Make sure the area they need to work is clear and has been cleaned and disinfected, paying particular attention to the external door handles, bell, letterbox etc.

- Remain at least 2 meters/6 feet away from contractors – ideally stay in a different room.

The precautions are to ensure the safety of you and our contractors against the Coronavirus.

Halting Stock Investment

From 24.3.20 in line with Government guidelines the Stock Investment Programme has been suspended until further notice. This includes external programmes for example painting, roofing etc. as well as internal programmes for example kitchens, bathrooms etc. We worked to  complete works to a level whereby working facilities are available or the exterior is weather tight.  We will keep you updated as to when the Investment Programme will be restarted.

The team will continue to work remotely and if you have any queries for the Investment Team please contact us on 01228 633 678.