Impact Housing

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

Payments, Money Advice & Financial Information


Government Update - New package to support and enforce isolation 

I have to self-isolate but I’m losing out on money. Is there any financial help from Government?

If you’ve been told to self-isolate by NHS Test and Trace and cannot work as a result, you may be able to claim a Test and Trace Support payment of £500. Contact your local council to find out how you can apply.

See the Government website for more information about Test and Trace Support payment.

For all the latest Government Guidance relating to Covid-19 please visit 

Paying your rent/benefit support

You can continue to pay your rent in the normal way.  Don’t forget that you can pay your rent from the comfort of your home by calling us on 03448 736290 or using the customer app – which can be downloaded from the App Store (Apple) and the Play Store (Android) searching for “Impact Housing Customer App” or visit our website at Pay Your Rent | Impact Housing (  However please note we are unable to take rent payments on site as all our sites are closed to the public.

We have adopted a policy of no evictions for arrears due to Covid-19 but please ensure you speak to us first. Whilst we can’t waive rent charges we want to assist anyone in difficulty and have put additional resources in to support tenants who may need to claim benefits.  We can help with all the most up to date DWP information on our website we can check entitlement to benefits, offer budgeting and basic debt advice and make referrals to foodbanks.  All contacts are at the bottom of this page with the main email address being

If you’re not always managing to keep your rent account up to date, please talk to your Arrears Officer. We know that money is tighter than ever following COVID-19 and we’ve seen more customers have trouble making rent payments, putting their homes at risk. We can really help customers avoid this by asking you to get in touch to find out more visit our "Let’s Talk Rent" page here: 

Our Money Matters team may be able to help.

Money Matters is a totally confidential service available to all tenants.

The Money Matters service provides a benefits maximisations service to customers experiencing difficulties with money matters. Money Matters advisors carry out:

  • Full income and benefits assessments
  • Support people with benefit claims
  • Helping customers navigate system and welfare changes
  • Where necessary challenging decisions

They can also apply for charitable grants and signpost to local support schemes, debt advice and services.

Please contact 

or call 03448 736 290/07585 968466 and ask to speak to Money Matters.