Impact Housing Association

Improvement Through Action

Call us on: 03448 736290
24 hour local rate number


View the DWP You Tube clip on Universal Credit



Click on 'Under Occupation' below to view our clip on the 'Bedroom Tax':


Income Management Team Information

Contact Details
What we Do
Service Standards


Welfare Reform

Welfare Reform brochure
Personal Independence Payment
Universal Credit
Universal Credit brochure
Universal Credit - Frequently Asked Questions
Universal Credit Toolkit (link)
Welfare Benefit changes - in brief


Rent Payments

Make a Rent Payment (via allpay)
Ways to Pay your Rent
List of PayPoint outlets can be found at
List of Post Office® branches can be found at
Rent Payment Responsibilities
What to do if you get into Rent Arrears
Housing Benefit - what you need to know

Advice and Support

Our Money Matters service
Useful Contacts
DIY Budget Check
Useful Money Saving Tips
About Loan Sharks
Citizens Advice Bureau
Credit Union

If you are having any difficulties paying your rent or any outstanding arrears please call the Income Management Team on 03448 736290 or the Money Matters Service on 01228 633632 / 01946 839921