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A support workers job is to help you live independently in your own home as much as possible and to enable individuals to sustain tenancies. To do this they provide a wide range of services to make your lifestyle comfortable, secure and enjoyable.
A Support Worker will help with the following:
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Housing/re-housing
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Setting up new tenancies
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All tenancy issues
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Day to day living skills and managing your home
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Benefit advice
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Training and education
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Reducing isolation
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Neighbouring disputes
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Access to other agencies/services
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Debt management
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Budgeting
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Health
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Independent Living
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Childcare
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Social Fund
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Making links in the community
Support workers do many things for you personally and the scheme, however there are some things that they cannot do, such as:
A Support Worker will not help with the following:
 Nursing. They are not qualified nurses, so they are not allowed to change dressings or give medication of any kind ( such as administering drugs or helping with eye or eardrops ). Nor can they do any other nursing functions. Instead they will make arrangements with your doctor or health authority such as regular visits by the district nurse.
Cooking and Shopping. Cooking your meals or shopping for you is not part of their normal duties (remember, you are meant to be as independent as possible.) However if you urgently need a prescription or cannot do your own shopping or cooking for a while after an accident or after coming home from hospital they will find someone to give you the help you need – whether neighbours, family or the home care services.
Cleaning. You are responsible for cleaning the inside of your own home, Your support worker cannot do this for you. If you are finding it difficult to do this then your support worker can arrange for a third party cleaning firm.
Banking. Support workers are not allowed to handle your money. So they cannot accept money from you either for safekeeping, or for any other reason.
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