Impact Housing Association

Improvement Through Action

Call us on: 03448 736 290
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Impact Customer Voice

All customers of Impacts 2,772 properties are automatically members of the Impact Customer Voice.  This is the main route for Impact to consult with customers who receive services from us.


We therefore invite you to join us as an active member of Impact Customer Voice and all you need to do is send an email expressing your interest and your name to Once you have sent us an email you will be added to the Impact Customer Voice mailing list and you will start to receive communication from us.


As an active member of Impact Customer Voice you will be the first to know when Impact is seeking constructive feedback from customers on a range of matters including but not limited to policy reviews, service standard reviews and service delivery reviews. By feeding back to us, you have the opportunity to influence how Impact works for you.


Impact Customer Voice will also let you know about a range of involvement opportunities such as local tenant and resident groups, task and finish groups and scrutiny groups, amongst others. This will give you the opportunity to positively challenge Impacts performance for the benefit of all tenants.