Impact Housing

Improvement Through Action

Eden Foyer group
Call us on: 03448 736 290
24 hour local rate number

Impact Customer Voice

All customers of Impacts 2,772 properties are automatically members of the Impact Customer Voice.  This is the main route for Impact to consult with customers who receive services from us. Impact actively seeks customer feedback and involvement to help shape our services and meet your needs. There are many ways to get involved with Impact Customer Voice as an active member. If you are interested in any of the opportunities, you can email us at or phone us 03448 736 290. 

Impact Customer Voice Online

Sign up to receive emails to hear about involvement opportunities. You will hear about opportunties to get involved in consultations and service reviews. We will email you draft communications and policies for you to give feedback on. Impact Customer Voice is a great way to get involved from the comfort of your own home and at a time that suits you. 

Test our new online tenancy application process

Riverside are developing an online method of signing up for a new tenancy. But first we need customer feedback on what we have done so far. If you would like te be involved in testing the new process, email The deadline to apply is the 14th April 2021.

Local Tenants Group

We have two main local groups that you can join. Carlise and Eden Customer Voice and Allerdale and Copeland Tenant and Residents (ACTAR). The groups are independent of Impact and meet up to discuss ways of improving Impact's services. Contact us if you would like to be involved in a local group.

Join the Riverside Customer Voice Executive

Would you like to represent Impact customers within Riverside? The Riverside Customer Voice Executive is looking for an Impact customer to represent other Impact customers on its executive. The Riverside Customer Voice Executive are a group of elected members who represent Riverside customers at all levels of the organisation. They are independent from Riverside and work in partnership with Riverside to ensure the customer voice is central to shaping and improving Riverside services. 

Extra Care Scheme Meetings

Our Extra Care Schemes have regular resident-led meetings to discuss ways of improving Impact's services for our Extra Care customers. If you live in one of our Extra Care schemes and would like to get involved, talk to the staff on site or get in touch.

Young People Service

Our Foyers and Young People's schemes hold regular 'Have Your Say' meetings. If you live in one of our Foyers or Young People's schemes and would like to get involved, talk to the staff on site or get in touch.

Additional ways to get in touch

If you would like to get involved with Impact, you can also contact in these ways.

Message us via Impact Housing's Facebook

Write to us at Impact Housing, Nook Street, Workington, CA14 4EH

Text us at 07946 336 336

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