Impact Housing Association

Improvement Through Action

Eden Foyer group
Call us on: 03448 736 290
24 hour local rate number

Current Groups

Currently within Impact Housing Association we have four main customer groups. One in Carlisle and East Cumbria; in Salterbeck, The Salterbeck Residents Association (SRA); one in south Cumbria and Lancashire and also a group that covers Allerdale and Copeland properties not on Salterbeck (ACTAR).

The groups meet monthly and they look at issues affecting all tenants, performance of the housing service and have input into Service Standards and the way Impact delivers services, as well as looking at specific issues or problems. The Customer Experience team work with the customer groups with other Impact teams attending meetings on occasion to widen the discussions when needed.

We have links to 3 of the customer groups and on these pages you will find a range of documents and contacts. All of the groups would like to hear from you and so if you are interested, please get in touch.

Impact also has an online customer group – Impact Customer Voice. This is for customers who might not have the time or interest to come along to a regular meeting, but are happy to look at a policy, comment on a new brochure or just be part of a conversation on a particular issue and we would welcome more members. Interested? Please register to be an active member of Impact Customer Voice by sending an email to


For more information on how you can become an involved customer, please email or call our Tenant Engagement Coordinator on 07936 341 586.