Key documents

Impact is not a public body.  However, we do have  a commitment to our tenants, communities and partners to be transparent in everything we do.  There are a number of key documents that we feel is important to put on our website.

On this page you can find documents and links to pages that hold many of our key documents.  If you feel the document you are looking for is not here use the keyword search option to locate in within our site.  If you still cannot find what you are looking for contact us using the details on this page and we will ensure we help you.

We have just reviewed all our key documents, here you will find a link to our latest Business Plan & Blueprint

We have also developed a wide range of high level Key Commitments, all of which can be found below,

• Business Plan Commitment
• Customer Service Commitment
• Employer of Choice Commitment
• Environmental Commitment
• Equality and Diversity Commitment
• Finantial Viability Commitment
• Governance Commitment
• Home Standard Commitment
• Leadership Commitment
• Resident Engagement Commitment
• Sustaining Comunities Commitment
• Uniquely Tailored Service Commitment
• Value For Money Commitment
• Who Do We House Commitment