Impact Housing

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IFS Impact Furniture Services Update

Recycled furniture services set to close

Impact Housing has announced that its recycling furniture service in Cumbria is to close and is currently in consultation with colleagues on the proposals.

Through Impact Furniture Services (IFS), the housing provider collects unwanted furniture and white goods from customers properties free of charge.  The items are then sold to the public at outlets in Carlisle, Workington and Barrow in Furness. However, during the pandemic all operations had to stop in order to comply with the government’s lockdown measures.

For many years the cost of running the initiative has been greater than the sales income generated, and a financial review by Impact, which is a trading name of The Riverside Group, last year showed that the service was running at a considerable loss. The effect of Covid-19 has further added to the losses that the organisation, has had to cover.

A number of different options have been examined but each showed that even pre-Covid, the service was not financially sustainable. Subsequently, the intention is that the three stores will close in phases between April and August.

This decision means that furniture donations will no longer be accepted and customers can find more information from our website. However, the Bulky Waste service in Barrow in Furness will continue but is also being reviewed.

Andrea Thorn, Managing Director at Impact Housing, said: “The service has benefited many local people over the years with affordable pre-owned goods as well as providing volunteering opportunities, training and jobs for local people while reducing the amount of goods sent to landfill. It has been a heart-breaking decision, and we have only taken it having thoroughly explored every possible option to see how we could make the service financially viable.

“The service has been running at a huge loss for many years and it is no longer sustainable. While the decision has not been made because of the pandemic, significantly greater losses have been recorded this year with the shops being closed.

“We understand this is a difficult time for colleagues affected by the change, and we are in discussions with them and supporting them through the process.”

Impact Housing is looking to partner with an alternative furniture recycling service who could offer low cost items to customers.

Please refer to our Frequently Asked Questions for more information.  

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