We believe all should be treated fairly, with respect and dignity, and have genuine choices in the issues that affect their lives.

We will endeavour to house and support those people in greatest need, having regard always to our values. We will deliver services that enhance people’s independence. We will take on real challenges to further our values, creating opportunities and new investment.

Provide Good Quality Housing

We believe that all people have the right to a decent home. People should not be disadvantaged simply through their inability to purchase.

We will maintain our stock to a high standard and use our resources to provide, as far as we are able, the housing that people want. 

Develop local Communities

We believe in the principles of partnership, local democracy and community empowerment.

We are accountable to both our residents and their communities. We will help them to develop their self-confidence and to influence the services which they use.

Encourage Resident and User Involvement

We value and are committed to the involvement of our residents and service users- both in planning our work and delivering our services.

We will consult our residents and service users on key issues which affect them. We will support their involvement in ways which respond to their needs, including user groups, residents’ associations and the overall direction and of our organisation.

Work Towards Shared Objectives 

We work through partnership.

We will work in partnership with other agencies- locally and nationally, both statutory and voluntary- and in partnership with the local community.

Staff and Committee Commitment

We value the differences and similarities between people. We work positively and proactively to achieve our charitable objectives.

We will develop a culture which values people from all sections of the community and the contribution that they can make to our work. We will develop highly competent staff and Board who have a high level of commitment to our organisation and to our shared ethos and objectives.

Environmental Sustainability

We treat our resources with respect and use them with conscious thought.

We will use our resources in a way which minimises harm to the environment. We will actively consider new projects to help the environment.

Efficient and Effective

We strive to be efficient and effective. We are accountable and welcome feedback. We are driven by our purpose.

Through Best Value and other measures, we will ensure we make best use of our resources. We will constantly review what we do and strive for continuous improvement to ensure that we are economic, efficient and effective.