Impact Housing

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

Tenants Handbook

The Tenants Handbook has a wealth of information, and is a great first point of reference if you have a query, or want further information on our services, your tenancy, repairs issues or other relevant matters. To view the handbook click here or click on the link on the right hand side. If you have a particular communication need then the handbook can be provided in other formats, including audio, braille and other languages.

If the handbook does not have the information you require, or you have any feedback you wish to provide, please speak to your Neighbourhood Officer.