Impact Housing Association

Improvement Through Action

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Senior Management Team

Impact is controlled by its Board and managed by its staff. We have around 120 staff and have a very strong relationship with the Board.

The Executive Team currently consists of Bryonie Shaw – Managing Director and Andrea Thorn - Assistant Director who are supported by the Heads of Service.

Impact became a subsidary of The Riverside Group Ltd on 20th August 2018.

Bryonie Shaw - Managing Director 

I joined Impact Housing in the Summer of 2015 as Director of Support & Communities, following several years working in housing for both housing associations and local authorities across Greater Manchester.  Immediately prior to joining Impact I was the Head of Housing Options at New Charter Housing Group, based in Greater Manchester.  I was responsible for Local Authority contracted Housing Advice and Homelessness services in Tameside and Knowsley local authority areas. I also had lead responsibility for managing our voids repairs and turnaround targets alongside our allocations and relet service, this included developing new policy directions and liaison with local authorities. 

I have worked at Oldham Council as Head of Housing Needs, commissioning Homelessness and Housing Advice services for the borough.  I have worked in housing for nearly 20 years mainly in the supported housing and homelessness fields. I became a member of the National Housing Federation group on the future funding of supported housing in 2016, to help shape and inform the Federation’s policy activities to develop a credible preferred model for funding housing costs.  I believe in continual self-improvement and professional development and became a member of the Chartered Institute of Housing in 2016 following the completion of the experienced practitioner route.

Andrea Thorn - Assistant Director 

I have joined Impact with over 30 years’ experience in the social housing sector and 12 years’ experience in senior leadership roles.  My entire career to date has been with Home Group where I spent 27 years developing and delivering high quality services to customers and communities across Cumbria before spending the last 3 years as Assistant Director in the South.  I have operational leadership experience of customer contact services, income management, housing management, neighbourhood management, repairs & maintenance, regeneration, community development, leasehold and supported housing.  I also have extensive experience of partnership working and was the lead for the development of Cumbria Choice.  I was a key influencer in the stock transfer in Copeland and has experience of integrating businesses and services which will assist us as we develop our partnership with Riverside Group.  I have been a member of the Chartered Institute of Housing for 27 years.

Duncan Tilbe - Head of Housing 

I have worked for Impact since the 1980’s and I am responsible for its housing services including supported housing (Positive Impact). I started my career as a Housing Assistant in London also spending some time as an Employment Advisor in a Jobcentre before joining Impact.

Sarah Boyle - Head of Social Enterprise 

The majority of my career to date has been in Social Housing. Initially with the London Borough of Richmond, joining Impact Housing Association in 2002. I work to develop social enterprise business with customers at the centre. The business includes County wide re – use projects , external contracts and a community hub, all of which prioritises and supports Cumbrian communities. All services aim to provide training, work experience and employment opportunities. I also has experience of Foyers and social enterprise business that sits within them.

Jo Scarlett - Head of Property 

I took up my post as Head of Property at Impact in January 2016, I am responsible for our strategic asset management, investment programme, operational delivery of property services and compliance with regulatory and consumer service standards.I previously led several services for the organisation including the Letgo Service, and accommodation based services for young people and homeless adults.Originally from Sheffield, my career began working with young people in social care and education services. I am a trustee for Safety Net UK, a local charity working with children, young people and their families.

Steve Rostron - Head of Finance 

I am a CIMA qualified accountant with twelve years’ experience of working in the social housing sector with Impact Housing Association. My current role as Head of Finance includes responsibility for ensuring timely and accurate budget preparation, management accounting, cash flow management and payroll, as well as managing a team of finance officers to meet the needs of the organisation including regulatory and legal compliance. I am part of the Impact senior management team, with organisational responsibilities to achieve our business plan priorities and reporting to the MD and Board on our financial performance and adherence to our set rules.  In my previous role I worked as the Accounts Manager for a local bar and catering equipment supplier with responsibility for statutory and management accounts preparation as well as cash flow management. Before this, my experience comes from working in Chartered Accountant practices, covering accounts preparation, VAT compliance, audits and bookkeeping.

Anne Rogers - Head of Customer Experience 

I am the Head of Customer Experience for Impact, with responsibility for corporate performance, customer services and tenant engagement. I have worked in the housing sector for the majority of my career specifically  in the areas of Housing Strategy, homelessness, development and supported housing. Prior to my employment with Impact I worked for the Housing Corporation and Local Authorities in greater Manchester and Cumbria

Lisa Ford – Governance & Legal Manager

I am the Governance and Legal Manager for Impact, with responsibility for governance, regulatory compliance, health and safety, policy framework and communication.  I have worked at Impact Housing for over 22 years covering aspects of , admin, executive support, public relations, health and safety and in recent years compliance and governance.  I also represent Impact as Deputy Company Secretary with the Company Secretary role being held by the Riverside Group Co. Secretary.