Impact Housing

Improvement Through Action

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Senior Management Group

Impact Housing is working through to full integration with Riverside and is locally managing what was the Impact Housing Association stock.

The Executive Team currently consists of Andrea Thorn - Managing Director who is supported by the Heads of Service.

Andrea Thorn - Managing Director 

I joined Impact at the end of 2018 as Assistant Director and have been successfully appointed as Managing Director of Impact Housing (part of the Riverside Group) from the 1st June 2020 and will take the key lead on completing the full integration of the Impact Housing business into the Group.  I was successfully appointed to the role of Director of Homes and Communities for Riverside from 9th May 2021, my new role covers the continuation of the full integration of Impact into Riverside, along with bringing together senior managers from across the three Regions in Riverside, creating efficiencies and stronger Homes and Communities Team to drive improvements in customer satisfaction.

I joined Impact with over 30 years’ experience in the social housing sector and 12 years’ experience in senior leadership roles.  The majority of my social housing career was with Home Group where I spent 27 years developing and delivering high quality services to customers and communities across Cumbria before spending the last 3 years as Assistant Director in the South. 

I have operational leadership experience of customer contact services, income management, housing management, neighbourhood management, repairs & maintenance, regeneration, community development, leasehold and supported housing.  I also have experience of leading all business support functions to ensure integrated systems and processes that delivery high quality services to customers.

I have extensive experience of partnership working across Cumbria and look forward to developing those business relationships further, building on Impact’s positive reputation as a social landlord across Cumbria and Lancaster as well as developing brand awareness of Riverside’s business offer for the future.

I have been a member of the Chartered Institute of Housing for 29 years.

 

Jenny Russell - Business Planning Manager 

I am the Business Planning Manager for Impact. This involves ensuring effective frameworks, systems and processes are in place to underpin Impact’s Corporate and Delivery Plans and overall planning framework as well as supporting strategic objectives in driving business growth, delivering efficient and effective services and monitoring and improving service delivery across our area of operation.  I have worked for Impact since 2011 in several different roles.
 

Anne Rogers - Head of Customer Experience 

I am the Head of Customer Experience for Impact, with responsibility for corporate performance, customer service and tenant  engagement. I am also interim Head of Housing. I have worked in the housing sector  for the majority of my career specifically in the areas of Housing Strategy, homelessness, development and supported housing. Prior to my employment with Impact  I worked for The Housing Corporation and Local Authorities in Greater Manchester and Cumbria.

Lisa Ford – Governance & Legal Manager

I am the Governance and Legal Manager for Impact, with responsibility for governance, regulatory compliance, health and safety, policy framework and communication.  I have worked at Impact Housing for over 22 years covering aspects of , admin, executive support, public relations, health and safety and in recent years compliance and governance. 
 

Liam Lamb - Head of IT

I joined Impact in 2009 and have worked in various roles within the IT Service including technical support through to planning and strategy. I am responsible for Impact’s IT Service Delivery including IT project management and implementation, business systems, infrastructure, telephony, and IT business continuity. I am also responsible for the systems accessible to our Customers including our 'CustomerApp'. 
 

Simon Aldred - Head of Finance 

I am a qualified accountant with over 35 years of experience in a variety of finance roles, predominantly in social housing.  I have worked for Riverside Group for the last 13 years as Financial Controller, Assistant Director, and most recently Finance Business Partner. I was seconded to Impact as Head of Finance in April 2019 to lead the Finance team and help with integration with Riverside.  I have significant experience of budgeting, forecasting and business planning, statutory and management reporting, continuous improvement, systems implementation and project management.  I have highly developed IT skills across the Microsoft Office suite as well as other dedicated software systems.
 

Joanne Scarlett- Head of Strategy & Delivery North (Riverside) 

I am the Head of Asset Strategy & Delivery for the north region at Riverside. I previously worked at Impact for 14 years in a variety of roles, most recently as Head of Property. I am currently working with colleagues at Impact to deliver repairs and maintenance of people's homes.