Impact Housing

Improvement Through Action

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Senior Management Group

Impact Housing is working through to full integration with Riverside and is locally managing what was the Impact Housing Association stock.

The Executive Team currently consists of  Andrea Thorn - Managing Director  who is supported by the Heads of Service.

Andrea Thorn - Managing Director 

I joined Impact at the end of 2018 as Assistant Director and have been successfully appointed as Managing Director of Impact Housing (part of the Riverside Group) from the 1st June 2020 and will take the key lead on completing the full integration of the Impact Housing business into the Group.

I joined Impact with over 30 years’ experience in the social housing sector and 12 years’ experience in senior leadership roles.  The majority of my social housing career was with Home Group where I spent 27 years developing and delivering high quality services to customers and communities across Cumbria before spending the last 3 years as Assistant Director in the South. 

I have operational leadership experience of customer contact services, income management, housing management, neighbourhood management, repairs & maintenance, regeneration, community development, leasehold and supported housing.  I also have experience of leading all business support functions to ensure integrated systems and processes that delivery high quality services to customers.

I have extensive experience of partnership working across Cumbria and look forward to developing those business relationships further, building on Impact’s positive reputation as a social landlord across Cumbria and Lancaster as well as developing brand awareness of Riverside’s business offer for the future.

I have been a member of the Chartered Institute of Housing for 29 years.

Jenny Russell - Business Planning Manager 

I am the Business Planning Manager for Impact. This involves ensuring effective frameworks, systems and processes are in place to underpin Impact’s Corporate and Delivery Plans and overall planning framework as well as supporting strategic objectives in driving business growth, delivering efficient and effective services and monitoring and improving service delivery across our area of operation.  I have worked for Impact since 2011 in several different roles.

Anne Rogers - Head of Customer Experience 

I am the Head of Customer Experience for Impact, with responsibility for corporate performance, customer services and tenant engagement. I have worked in the housing sector for the majority of my career specifically  in the areas of Housing Strategy, homelessness, development and supported housing. Prior to my employment with Impact I worked for the Housing Corporation and Local Authorities in greater Manchester and Cumbria

Lisa Ford – Governance & Legal Manager

I am the Governance and Legal Manager for Impact, with responsibility for governance, regulatory compliance, health and safety, policy framework and communication.  I have worked at Impact Housing for over 22 years covering aspects of , admin, executive support, public relations, health and safety and in recent years compliance and governance. 

Simon Aldred - Head of Finance 

I am a qualified accountant with over 35 years of experience in a variety of finance roles, predominantly in social housing.  I have worked for Riverside Group for the last 13 years as Financial Controller, Assistant Director, and most recently Finance Business Partner. I was seconded to Impact as Head of Finance in April 2019 to lead the Finance team and help with integration with Riverside.  I have significant experience of budgeting, forecasting and business planning, statutory and management reporting, continuous improvement, systems implementation and project management.  I have highly developed IT skills across the Microsoft Office suite as well as other dedicated software systems.

Andrew Oates - Head of Housing 

Andrew has worked in housing for over 30 years for a variety of Local Authorities and Housing Associations across the North of England and Midlands. His background includes Housing Management, Supported Housing , Community Engagement and Regeneration. Andrew’s significant career achievements include restructuring of older persons housing services, setting up new services for vulnerable adults, development of a customer contact centre and forming a charity to develop employment, training  and wellbeing projects in Merseyside.

Lauren Courty - Property Services Manager 

I am the Property Manager for Impact, I started with Impact Housing in Summer 2018 working in the compliance team before moving into the Property Manager role. My previous work experience is based largely in the Nuclear Industry managing large scale projects in Health & Safety and Risk Mitigation. I work to keep our customers homes safe, working with our contractors to lead the repairs & compliance activities and drive service improvements in both Health & Safety and Asset Management.