We are planning another Forum meeting this October.  This time we will invite a larger number of tenants and residents.  The topic for this meeting will be the painting of the outside of your home, and which services you think we need to put most effort into improving for the future.

The Forum is really just an informal meeting for a few hours between tenants, residents and staff.  We have a light lunch and a coffee, and then share views on different parts of our services.

Although we send invitations for Forum meetings, these tend to be to a small number of people.  This isn't because we don't want everyone's views, but that we couldn't handle a meeting with all of our tenants and residents at once!  However, if you are an Impact tenant or resident and would like to join the Forum please email with your name and address or ring Jane on 01900 66938.  We'd love to hear from you!

We have an ongoing programme to review all of our services to make sure they are good value and are what tenants and residents want and need from us.

An important part of this - we couldn't do without you - is to get the views of our tenants and residents on the services we do provide.  Are they good? Bad? What do we need to change?

So far we have received tenant feedback on our Repairs, External Painting and Decorating, Empty Properties and Lettings, and some of our Hostel Services.  At the moment we are looking at how we deal with Rent Arrears and our Tenant Support Worker and Floating Support Services.

For all of these reviews we have consulted with different tenants or residents and have been very grateful for the time and trouble you have taken to respond to us.

So far most of the consultation has been by talking to you, phoning or sending questionnaires.  Our Arrears Review Group has a tenant member directly taking part in the review.

The next step will be for Impact to issue a report to you setting out what things we are going to improve and when, and what difference it will make to you.  This will go out with the December Newsletter, and will also appear on this Web Site.

If you are an Impact Tenant or Resident and would like to be part of a review group, or be involved in the consultations for any particular topic we would love to hear from you.  Please either e-mail with your name and address or phone Jane on 01900 66938.

Our Tenants Newsletter which goes to all our Tenants & Residents.  This 
goes out a twice a year, with the next one being in December 2001, and contains lot of useful information.  If you would like to write an article for one of our Newsletters or there's something you would like to see in the next edition, then call Helen Timney on 01900 66938 or e-mail her on

If you would like to have any appropriate information on this site or have any comments or even if you think something should be on this site and it isn't then contact us and we will see what we can do.
or call Helen on 01900 66938

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