Impact Housing Association

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number


Income Management Team Information

What we do


Universal Credit

The free phone numbers include:

0800 328 9344 (live service) (this replaces 0345 600 0723) and

0800 328 5644 (full service) (this replaces 0345 600 4272)

Anyone ringing the old numbers will hear a message informing them of the new number to call.

The DWP have said that

"Anyone calling the old numbers will hear a repeated message informing them of the change and the new number to call. They won’t be charged for listening to this pre-recorded message as long as they hang up before the call is terminated. The message will be clear about the need for the caller to end the call before they are cut off."


Rent Payments

Make a Rent Payment (via allpay)
Ways to Pay your Rent
List of PayPoint outlets can be found at
List of Post Office® branches can be found at
Rent Payment Responsibilities
What to do if you get into Rent Arrears
Housing Benefit - what you need to know


Advice and Support

Our Money Matters service
Useful Contacts
DIY Budget Check
Useful Money Saving Tips
About Loan Sharks
Citizens Advice Bureau
Credit Union (link)

If you are having any difficulties paying your rent or any outstanding arrears please call the Income Management Team on 03448 736290 or the Money Matters Service on 01228 633632 / 01946 839921