Impact Housing

Improvement Through Action

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Tenant Complaints Panel

Are You...

- Passionate about Impact tenants having a voice and receiving a fair service?

- Eager to work as part of a team?

- A keen problem solver who is focussed on positive outcomes?

If you answer YES to any of these questions you may be the right person to join us! 

The tenants complaints panel is a group of tenants who are recognised and supported by Impact but who remain independant of Impact. You will help to effectively resolve tenant complaints.

As a volunteer complaints panel member you will be trained in resolving complaints to provide a fresh, impartial insight when recommending solutions. You have the opportunity to examine and challenge the way in which Impact resolves tenant complaints. 

If you are interested and want to know more contact Emma Shield, Tenant Engagement Co-Ordinator on 07936341586 or email her on