Impact Housing Association

Improvement Through Action

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Responsive Repairs & Void Maintenance Contract

On 27 March Impact received formal notice that Cruden Property Services were terminating their contract for delivery of a responsive repairs and void maintenance service in the Allerdale and Copeland area. This was as a result of a company-wide review of all their responsive contracts across their business. The contract will end on 27 June 2019.

Since receiving the notice we have moved quickly to find a replacement contractor to ensure continuity of service to all our tenants and leaseholders. We are working with Riverside Group on the procurement of a suitable replacement contractor who can deliver the customer experience and service standards we expect for our customers.  

Due to the tight timescale involved in sourcing a replacement contractor, we have been unable to enter into customer consultation on the process, however, the new contract will be awarded on an interim basis for 12 months, providing opportunity in 2020 for a full consultation with all tenants and leaseholders on the future responsive repairs service.

We will provide an update shortly to confirm the details of the new contractor once appointed. In the meantime, you should continue to report any repairs in the normal way and we will ensure service continuity throughout the transition period.