Impact Housing Association

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

New Opening Times

Since 2016, we have been monitoring the amount of customer footfall to our public offices, and the reasons for customers coming to see us. As a result of our findings, we have reviewed our opening hours in some of our public offices.

From Monday 15th January 2018, our offices will be open as follows:

Nook Street, Workington

  • Monday 09.00 – 16.00
  • Tuesday 09.00 – 12.00
  • Wednesday Closed
  • Thursday Closed  
  • Friday 09.00 - 12.00

Centre 47, Carlisle

  • Monday 10.00 - 12.30
  • Tuesday Closed
  • Wednesday Closed
  • Thursday 13.00 - 16.00
  • Friday 13.30 – 16.00

Our Oval Centre office, Eden Rural Foyer, South Lakes Foyer, Whitehaven Foyer and Impact Furniture Service opening times remain unchanged.

If you do need to pay a visit to the office, you can still do this during the opening times stated. If you would like to see a member of staff, please don’t hesitate to contact us by phone, email, the customer app or even Facebook to make an appointment so we can ensure there is someone available to see you.

Did you know…

  • We have a FREE mobile app for our tenants - To pay your rent or report a repair, why not download our FREE customer app to your smart phone or mobile device. You can also view your rent account and repairs history through the app, all you need is your tenancy reference number. Additionally, you can send comments and questions to us through the app.  If you need any assistance on downloading or using the app, please contact our Customer Service team who will be happy to help
  • You can still contact us by telephone. Our main number is 03448 736 290 and this number is available 24hrs a day. Please remember to always call us on this number if you have an emergency repair or need to report urgent anti-social behaviour
  • We have a text message service - you can send us a text to 07946 336 336. 
  • We have an email address – – We appreciate it might not always be easy to make a call if you are busy. You can email our Customer Service team through our enquiry inbox for anything that isn’t an emergency
  • We are on Facebook – you can send us  a private message on Facebook with any queries. Remember to like our page to keep up to date with news and job vacancies at Impact Housing.

We look forward to seeing and hearing from you