Impact Housing

Improvement Through Action

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Impact Housings new Gas Servicing Contractor goes live as part of the Transfer to Riverside

Impact Housing is delighted to announce that Evolve Facility Services, part of the Riverside Group, will be our main contractor for Gas Servicing and Repairs from 6 April 2020. There will be no disruption to the service customers will receive. We are looking forward to working with Evolve and will keep customers up to date with  performance and customer satisfaction information. Currently we are only carrying out gas servicing and emergency repairs in line with the guidance from the government and have all the necessary social distancing measures in place to protect both our customers and our contractors.

Lauren Courty, Property Manager, Impact Housing commented “I am looking forward to working closely with Evolve Facility Services to deliver an outstanding Gas Servicing and repairs provision for our customers. We will be working collaboratively to continually improve our service and strive for value for money. Evolve Facility Services are now our main Contractor across all of our housing stock for gas servicing and repairs”

Neil O'Halloran, Managing Director, Evolve Facility Services commented “On behalf of my fellow directors and colleagues we are thrilled to have the opportunity to work for Impact Housing and its customers. We at Evolve strongly believe in our people and pride ourselves on our excellence within the Gas sector.  We currently service over 35,000 properties across the Riverside Group and will ensure our service standards are replicated within Impact’s homes. Our customers are at the heart of everything we do, we listen, we engage and we are all very much looking forward to working with Impact staff and customers”