Impact Housing Association

Improvement Through Action

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Customer Voice - IHA & TRGL

From Monday 20th August Impact Housing Association will become part of the Riverside Group. All Impact tenants will be able to access Riverside’s Customer Voice.  An Executive body of up to 21 people who represent the different parts of the Riverside Group are elected members to serve for three years.  This is the main route for Riverside to consult with customers who receive services from Riverside. The Riverside Customer Voice Executive has a member plus an observer on Riverside’s Group board which means that customers have a voice at the highest decision making table in the organisation.

To find out more about Customer Voice and how to get involved please use the link below.