Impact Housing

Improvement Through Action

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Annual Report to Tenants 2020

Impact's Annual Report to Tenants 2020 

We are really pleased to publish our Annual Report to Tenants 2019-2020. Inside you will find a summary of highlights of 2019 and a review of our performance.

We began the year with sharing exciting updates on our stock investment programme as part of The Riverside's Partnership Pledge, and ended the year having to temporarily halt a number of our services due to the Covid-19 pandemic.

Nonetheless we managed to achieve a lot in 2019/2021 and are proud of our performance. We completed a Transfer of Engagement into Riverside in March 2020 and commenced our integration plan, appointed a new Managing Director, carried out stock investment improvements and embarked on a new contract to deliver the Positive Housing Pathway for Young People in Cumbria.

It has been an unprecedented year. Nonetheless, we are proud of how we have performed and what we have achieved.

We welcome your feedback on the report and any questions you may have on the year's performance.