Impact Housing Association

Improvement Through Action

Call us on: 03448 736 290
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Latest news



  • Tenant Complaints Panel12th April 2019

    Are You...

    - Passionate about Impact tenants having a voice and receiving a fair service?

    - Eager to work as part of a team?

    - A keen problem solver who is focussed on positive outcomes?

    If you answer YES to any of these questions you may be the right person to join...

  • Apprentice fulfils dream to be one of the team12th March 2019

    Impact Housing Association are a member of Cumbria Housing Partners which is a group of social housing landlords in Cumbria helping those landlords save time and money by buying materials and contractors for repair and maintenance work on their homes.  By working together and using our combined...

  • Getting involved – Tenant Board membership, drop in sessions!3rd September 2018

    Impact became part of The Riverside Group on 20th August 2018.

    We are looking for tenants to join our Board as a member or an observer.

    This is a great opportunity to be involved at the highest level in leading and directing the Association at an exciting time.

    Impact are...

  • Customer Voice - IHA & TRGL17th August 2018

    From Monday 20th August Impact Housing Association will become part of the Riverside Group. All Impact tenants will be able to access Riverside’s Customer Voice.  An Executive body of up to 21 people who represent the different parts of the Riverside Group are elected members to serve for three...

  • Impact becomes part of the Riverside Group 16th August 2018

    Impact Housing Association officially became a subsidiary of The Riverside Group on Monday 20 August 2018, following an overwhelmingly positive vote by the association’s shareholders on 4th June and subsequent completion of the legal processes required by the Regulator of Social Housing.


  • Impact and Riverside partnership approved 6th June 2018

    Shareholders at Impact Housing Association’s Annual General Meeting this week (4th June)  voted with an  overwhelming majority (95%) in favour of proposals to join The Riverside Group.  The vote means that Impact will become a subsidiary of Riverside later in the summer, once the legal...

  • Impact and Riverside Joint Executive TeamImpact and Riverside announce details of partnership pledge and tenant consultation27th March 2018


    Date: 27-3-18

    The Board of Impact Housing Association has backed partnership proposals for the Cumbria-based landlord to join The Riverside Group.

    Shareholders, who will have the final say, have been updated and a six-...

  • Impact and Riverside progress negotiations and consultation with tenants28th February 2018

    Impact Housing Association and Riverside are finalising arrangements to consult with tenants, shareholders and other interested parties over proposals for the Cumbria-based landlord to join the Riverside Group.

    Tenants will be given advanced notice of a formal six week period of tenant...

  • Possible funding to reduce rent arrears19th January 2018

    Allerdale Borough Council is running a one-off exercise to provide lump sum Discretionary Housing Payments to reduce rent arrears.

    Anyone living in the Allerdale area who is in receipt of Housing Benefit or the housing element of Universal Credit, and who is in rent arrears because they...

  • New Opening Times10th January 2018

    Since 2016, we have been monitoring the amount of customer footfall to our public offices, and the reasons for customers coming to see us. As a result of our findings, we have reviewed our opening hours in some of our public offices.

    From Monday 15th January 2018, our offices will be open...