Impact Housing

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

Latest news



  • Riverside appoints Andrea Thorn as the new Managing Director of Impact Housing29th May 2020

    Andrea Thorn who joined Impact Housing Association at the end of 2018 as Assistant Director has been successfully appointed as Managing Director of Impact Housing (part of the Riverside Group) from the 1st June 2020 and will take the key lead on completing the full integration of Impact Housing...

  • Impact Housings new Gas Servicing Contractor goes live as part of the Transfer to Riverside3rd April 2020

    Impact Housing is delighted to announce that Evolve Facility Services, part of the Riverside Group, will be our main contractor for Gas Servicing and Repairs from 6 April 2020. There will be no disruption to the service customers will receive. We are looking forward to working with Evolve and...

  • Transfer of Engagements Information for Tenants 25th March 2020


    Impact Housing Association has transferred its operations to The Riverside Group Ltd, one of the country’s biggest housing providers.

    Impact, which manages 2,800 homes for social rent in Cumbria and North Lancashire...

  • Impact Celebrate National Apprenticeship Week 5th February 2020

    Sian’s Story

    I started with Impact Housing as an apprentice on 11th September 2017 as a placement finishing off my Level 3 in Business Administration with Lakes College.   On Completion  of this apprenticeship and working closely with  Impact I wanted to learn more about the housing...

  • Social Enterprise Day 20th November 2019

    Thursday 21st November is Social Enterprise Day – part of Global Entrepreneurship Week, and a day to raise the profile of social enterprise around the world. To mark the event, we’re partnering with Social Enterprise UK who are running the #WhoKnew campaign – a digital campaign that’s easy to...

  • Affordable Home Content Insurance 24th October 2019

    Home Contents Insurance

    Why do I need it?

    If you are a tenant who rents, then your landlord may not cover your contents as part of the tenancy agreement. It’s a good idea to consider what a home contents insurance policy would cover you for in order to help you make an informed...

  • Responsive repairs contract awarded to PPM 3rd September 2019

    Impact Housing is delighted to announce that we have awarded PPM Ltd (Partnering in Property Maintenance) the contract for responsive repairs for West Cumbria. There will be no disruption to the service you will receive. We are looking forward to working with PPM and will keep tenants informed...

  • Newtown Close - One year anniversary celebrations 29th August 2019

    A street in Carlisle is set to bloom with blue and lilac Forget-Me-Nots as residents celebrate the refurbishment of their homes. The flower seeds are being planted in window boxes and pots at homes in Newtown Close to mark the completion of a re-roofing programme.

    Social housing provider...

  • Cyclical Decoration Programme - Update22nd August 2019

    Cyclical Decoration Programme - Update

    One of the priorities for Impacts’ tenants and staff was to revive the annual planned cyclical decoration programme. We undertook a pilot programme with Bell Group last year, from October 2018 running through to March 2019. Following...

  • Newtown Close, Carlisle - Roof Replacements 201924th July 2019

    Following the formation of the Stock Investment Team to deliver the £25 million Investment Programme, supported by Riverside’s Partnership Pledge, a number of inaugural projects were undertaken following consultation with tenants, staff and external stakeholders.

    One of our first projects...