Impact Housing Association

Improvement Through Action

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Impact's Investment Programme

Investment Programme

Impact’s Investment Programme: Consulting with you, our tenant

Impact are now part of the Riverside Group, this is very exciting because we can now invest up to £25 million in modernising and improving homes across Cumbria.

Earlier this year, we surveyed our properties. This told us which components or main fixtures in homes need to be renewed over the next three years and we’ve used this information to create an investment programme.

We want to talk to you about this because we want to find out what’s important to you, what works do you think are needed in your home? What you tell us will help us to make decisions on where and how we invest our money.

We will be writing to all of our tenants over the coming weeks inviting you to feedback on the investment programme.

There are five ways you can tell us what’s important to you: –

1.         Go to our website: and complete the form; use the link below.

2.         Fill in the form enclosed with this letter and hand in to one of our hubs;

•           Head Office: Nook Street, Workington, CA14 4EH.

•           Salterbeck Office: The Oval, Salterbeck Drive, Salterbeck, CA14 5HA.

•           Carlisle Office: 47 Nelson Street, Carlisle, CA2 5NE.

3.         Email us on: Please remember to include your name, address and contact details.

4.         Come and speak to us in person, you can talk to our Customer Service team at one of our hubs.

5.         Call us and leave a message on our dedicated phone number: 01900 842151. Please remember to leave your name, address and contact details so we know who’s left the message.

It’s also helpful for us to know about any circumstances that might affect how we work in your home and to have your up to date contact details so please include this information too.

To help us plan the investment programme we need to receive your feedback by 30 September 2018.

What you tell us will confirm our current plans for the investment programme and highlight anything we might have missed. We may need to get in touch with you over the next few months to talk through any queries we have.

Information on the three year investment programme will be available this autumn - in the form of a 3 year timetable identifying fixtures to be replaced by street in each area - with the works planned to begin in April 2019. Ahead of the investment programme starting in your area, we will contact you and arrange a pre-work survey to your home and tell you what works will be happening before they start.

You can provide your feedback by clicking here