Impact Housing

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number

How we are doing

We are committed to improving our services and adapting them to meet the needs of our customers.  Measurement of our performance plays an important part in helping Impact’s Committee and Senior Management Group understand what we are doing well and where we need to improve. We use a range of business intelligence data and customer feedback to help measure our performance. Publishing this information is also very important to help our customers and stakeholders understand how we are performing and to hold us to account. 

On this page you will find links to our performance. We welcome any feedback or questions you may have.