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Allocations & Lettings: Via referrals from the Council and direct waiting lists in most areas.
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Repairs & Maintenance: Day to day repairs, external redecoration & servicing of gas appliances.
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Rent Collection: Rent collections are done door to door in some areas. Tenants also call into the office or mail rent via freepost envelopes. We also offer a standing order option.
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Advice & Support: We offer general support & advice on a range of issues. If specialist support is required we will ensure the appropriate agency is involved. We also have Support Workers in some Schemes.
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Services: Impact also provides other services to communal facilities i.e. gardening.
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Partnership: We work closely with internal services Supported Housing & Floating Support to offer a wide range of facilities. We also have schemes which are managed by other agencies.
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Communities & residents: We are committed to our Residents and the communities in which we work and we encourage participation through: newsletters; consultation; residents groups & we have tenants on our Committees.
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New Initiatives
