Impact Housing Association

Improvement Through Action

Call us on: 03448 736 290
24 hour local rate number


Impact is a social landlord, regulated by the Regulator of Social Housing and the Financial Conduct Authority (FCA) and is a member of the National Housing Federation (NHF). We are what is known as an “exempt charity” – that is we work as a charity but are registered with the FCA as a community benefit society.

Impact’s Board  is elected by the shareholding membership. The shareholders have a £1 share and elect board members annually.

Impact became a subsidary of The Riverside Group on 20th August 2018.  The current members make up a transitional Subsidary Board whilst we recruit to a new Board for January 2019.

Our Chair is Mark Costello; Mark joined the Board in June 2014 and was appointed Chair in July 2015.

The Transitional Board consists of:

Mark Costello (Chair)
Jocelyn Manners-Armstrong (Vice Chair)
Carol Matthews, Riverside Group CEO
Dave Procter
Lee Sugden
Nick Dangerfield
Sue Powell (Riverside nomination)

Pen Portraits can be found on the right hand side of the page.

If any tenants would like to ask any questions direct to our Board, please contact the Company Secretary, Lisa Ford, using the links on the right hand side.