This briefly outlines Impact’s key priorities and objectives for 2001 and beyond. Our objectives fall under the following headings, taking from the longer document “Business Plan 2001-2005”:

1. Provide good quality affordable housing

	Small increase in stock over next 5 years, mainly specialist/ rehab.
	Sale of some low demand properties
	Upgrade where we can (costs will be tight over next 3-4 yrs)
	Rents will not rise in real terms

2. Meet the greatest housing needs in our areas of operation

	Continue to house many challenging tenants- this is our specialism
	Be receptive to whatever opportunities arise from further Cumbrian stock transfers

3. Provide support to vulnerable people who also have a housing need

	Review our existing supported housing (some will be remodeled)
	Provide more intensive support through our core hostels
	Rapid increase in floating support to our and other landlords’ tenants 2001-2003

4. Increase access to training and employment opportunities for the communities with which we work.

	Stronger links to local initiatives providing holistic solutions
	More Impact support projects for some tenants (eg young people, hostel residents) and for key communities

5. Strengthen local communities through increased self-confidence & self-reliance.

More emphasis on working with local communities rather than just with individual tenants

6. Work with individuals, communities & other organisations towards shared objectives.

	Stronger partnership working
	Develop new funding sources to develop diverse projects

7. Encourage resident involvement in our organisation

Develop stronger feedback mechanisms- eg Tenants’ Forum, work with hostel residents, focus groups, etc

8. Encourage staff and committee commitment to our organisation and our objectives

	Build on the Investors in People commitment
	Continue our programmes of staff development
	Develop further consultative mechanisms between staff and committee

9. Use environmentally sustainable practices

Implement improvements which will benefit the environment and our tenants

10. Use our resources efficiently and effectively

	Maximize our income, keep tight control over our finances
	Ensure staff have clear roles and are accountable for what they do
	Apply Best Value and Customer Care to ensure we are effective – and deliver what our customers want.

Back to top