Impact Housing will:

• Provide high quality, comfortable and well maintained accommodation

• Provide support services appropriate to individual need

• Support the men and women and give access to services round the clock

• Make sure that staff are equipped and trained with the skills needed to support the client group

• Link residents to other agencies and specialised support

We consider all referrals made by statutory and voluntary agencies.  In deciding who to house, we will take into account the needs of the potential resident, the support we can offer and balance this with the need to maintain a safe and secure environment for everyone.

We are unable to consider referrals from anyone with:

• A history of arson or violent conduct

We have a strict drugs policy and will not allow anyone to misuse drugs on our premises. The applicant must be willing and able to work with the support on offer

The Support Service

The staff team provide a 24-hour support service, with concierge staff available at night.  Each resident develops, with the help of their keyworker, an individual support plan to meet their needs.  We provide support and help in the following areas:-

      ·     Benefits advice
·     Money management
·     Drug/alcohol advice
·     Health issues
·     Accessing leisure and other community facilities
·     Housing options
·     Directing residents to specialist help and support when needed
·     Relationships problems

 Abbots bank is situated in the centre of Penrith with excellent close access to all shops, the local library is only a stones throw away. We have full Internet access for residents of the project with a computer set up in the residents lounge.

Above all Abbots bank is a warm friendly safe place to live, with staff that are there to help and to listen.