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Provide Good Quality Housing
We believe that all people have the right to a decent home. People should not be disadvantaged simply through their inability to purchase.
Meet Greatest Need
We believe all should be treated fairly, with respect and dignity, and have genuine choices in the issues that affect their lives.
Develop local Communities
We believe in the principles of partnership, local democracy and community empowerment.
Encourage Resident Involvement
We value our residents and the central contribution they make to our success.
Work Towards Shared Objectives
We work through partnership.
Staff and Committee Commitment
We value the differences and similarities between people. We will encourage all those involved in Impact to take responsibility. Our success comes through learning and through continuous self-analysis.
Environmental Sustainability
We will treat our resources with respect and use them with conscious thought.
Efficient and Effective
We must be efficient and effective. We are accountable and welcome feedback. We are driven by our purpose.
Our Commitment
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We will maintain our stock to a high standard and use our resources to provide, as far as we are able, the housing that people want.
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We will endeavour to house and support those people in greatest need, having regard always to our values. We will deliver services that enhance people’s independence. We will take on real challenges to further our values.
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We are accountable to both our residents and their communities. We will help them to develop their self-confidence and to influence the services which they use.
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We will consult our tenants and residents on key issues which affect them. We will support their involvement in ways which respond to their needs, including residents’ associations and the management of our organisation.
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We will work in partnership with other agencies- locally and nationally, both statutory and voluntary- and in partnership with the local community.
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We will develop a culture which values people from all sections of the community and the contribution that they can make to our work. We will retain a trained and competent staff who have a high level of commitment to our organisation and to our ethos. We will retain and develop a competent committee who work in partnership with staff to achieve our shared objectives.
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We will use our resources in a way which minimises harm to the environment.
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Through Best Value and other measures, we will ensure we make best use of our resources. We will constantly review what we do and strive for continuous improvement to ensure that we are economic, efficient and effective.
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