All residents will have an individual support plan that we will agree with them.  We provide this through working with Supporting People, Cumbria.

Each resident will have a named key worker, who will work with them on their plan, and help them to make informed choices on issues that are important to them.

Support and help are provided on a range of social and living skills and in the following specific areas:

·     Advice on benefits and money management.

·     Information on education, training and job prospects.

·     Health issues.

·     Accessing leisure and other community facilities.

·     Help with finding appropriate permanent accommodation.

·     Impact staff will aim to provide this support directly. When it would be more effective for the resident, we will help them access other help and advice.

·     Staff also offer emotional support to residents, and are able to help them access counselling and other specialist help and advice.

·     Impact is committed to effective working with other agencies to enhance the service each resident receives.

Tenant’s rights - Each resident will be housed under the terms and conditions of an Assured Shorthold Tenancy agreement. Their rights are set out in this agreement and in the Residents Charter we give out to residents when they move in.

We are committed to consultation with residents and to giving them the opportunity to be involved and participate if they want to.