We are a dynamic, forward looking organisation.  We want to provide the best possible services that we can, and continually look for ways to improve.

To help us we work using the principles of Best Value which are

Ø      To make sure that service users shape our services.

Ø      To be efficient and effective.

Ø      To provide value for money.

We welcome the views of our residents and other service users and partners, and use these to determine what services we provide and how we provide them.

Additionally, we carry out a programme of reviews which look critically at each of our services, and compare these with what other organisations provide so that we can test out how effective we are, and also learn from good ideas other people have.  

Over the last four years we have made significant improvements to our services.  For example, we have reduced the number of empty properties we have, set standards for accommodation in our projects, and speeded up our repairs and maintenance.  We have made savings by better budget management and cutting arrears levels, and increased our income through better fund raising ability.

 More recently we have put in place an action plan to increase the resident involvement in our activities.  This has had very positive benefits and residents now decide the content and format of their newsletters and have set up a social activities club.