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What we are trying to achieve
We have three interlinked high level aims which are to:
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help sustain communities
improve quality of life
promote social inclusion.
Our Business Plan outlines what we will do to achieve these. All of our activities fit within our 8 key business objectives, as follows
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| 1 Meeting Greatest Need |
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| We aim to provide services which improve the quality of peoples’ lives. We treat people as individuals and respond to their individual needs. Our services include housing, support to help people live independently and training to help people access work, further training and develop life skills. We deliver these services with sensitivity and imagination and will expand them where possible. |
| 2 Develop Local Communities |
| People do not live in isolation—they live in a community. We support the communities we work with to become inclusive and confident enough to obtain the services and support they want and need. We do this in practical ways by getting funding, raising skills levels, and involving communities in projects which affect them. |
| 3 Provide Good Quality Housing |
| We are a main social housing provider in Cumbria, providing 2,400 homes. We maintain our properties to a high standard and our new developments are very good quality. We aim to provide additional affordable homes in the Lake District National Park area, accommodation for older residents and more housing for people with specific support needs. Any new housing relies on grant funding. |
| 4 Work Towards Shared Objectives |
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| The majority of our work is done in partnership, as this pools resources and experience. It also means that everyone knows what is happening and is signed up to it. We will continue to work with others to support and development existing and new services. |
| 5 Encourage Service User Involvement |
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Only by involving and listening to our service users can we ensure that the services we provide are relevant and effective.
We have an action plan in place to create wider opportunities for residents and other service users to become more involved in choosing, developing, monitoring and reviewing our services.
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| 6 Efficient and Effective |
| We put all of our money into services, and attract further funds to develop services where possible. We manage all of our resources very carefully to make best use of them, and continually look for ways to improve. |
| 7 Staff and Committee Commitment |
| All of our staff and Committee Members have a valuable contribution to make. We work together to achieve our aims, and provide training and support to ensure staff and members are competent and confident to deliver what is needed. We try to make Impact a good organisation to work for and be associated with. |
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8 Environmental Sustainability
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| We treat our resources with respect and aim to reduce harm to the environment through our working practices. |
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For further information or a full copy of our Business Plan please contact Jane Hall
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Tel: 01900 842138
E-mail:
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