Impact Housing Association

Improvement Through Action

Call us on: 03448 736290
24 hour local rate number

Your Coordinators

Your Neighbourhoods & Communities Co-ordinator

January 2015 not only saw the beginning of a new year, but also a new beginning for our staff as we start to implement some important changes following a redesign of our services. 

You may have already noticed a change when you call our main number - you no longer get the options that many people don’t like – instead you get through to a person you can speak with to deal with your query. This is just one of the changes we’ve made to make sure you get a better service.

The Neighbourhood Coordinators for your area have also changed roles and there are some new faces in the team.  Your Coordinators will now be called your Neighbourhood & Communities Co-ordinators:

They are:

Sarah Hannabury – Sarah will be covering half of Salterbeck, Harrington, Jubilee Cottages at Moss Bay and Charters Close in Workington.

Teresa Little – Teresa will be covering half of Salterbeck and some properties in Workington.

Jane Leonard – Jane will be covering  Copeland.

Jennifer McLoughlin – Jennifer will be covering Eden and some properties in Carlisle

Damien Morris – Damien will be covering Carlisle central, Roadhead, Great Orton, Wigton, Fletchertown and Caldbeck.

Bill Rushforth – Bill will be covering most Allerdale properties.

Jenny Russell – will be covering South Lakeland and our properties in Lancaster.

As in the past, The Neighbourhood & Communities Co-ordinators will be your main point of contact with Impact.  As well as dealing with your housing and neighbourhood issues the Co-ordinators will be working with you and others to broaden the services we provide.

The changes we are making are part of a new service offer to you and other customers.  Our expanding offer will provide more opportunities in matters such as personal finances; finding work; developing new skills and interests; improving your health and wellbeing; combating loneliness.   All in all, our new offer will deliver a service that helps people to achieve their aspirations, assisting people in a number of areas of their lives, not just housing.

During the first months of 2015, the new Neighbourhood and Communities Coordinators will be out and about, getting to know the places and people so no doubt you will get the chance to introduce yourself.  In meeting your new Co-ordinators, we want you to be part of the conversation about how our services will be changing and developing to make sure that the things we do match what you and your family need.

Please have a look at the Coordinator page for the area where you live and this will let you know if it is someone new and also what the contact details are.

There have also been changes in the way the team are managed. The West Cumbria Neighbourhood and Communities Team is managed by Hayley McKay. Hayley can be contacted on

Direct Line: 01946 839926

Mobile: 07834320180

E mail:

The East Cumbria Neighbourhood and Communities Team is managed by Stephen Wilson

Direct Line: 01228633630

Mobile: 07834320188

E mail: