Repairs

Housecall is a web based tool to assist people, staff and customers with reporting repairs. It uses a process of elimination using pictures as prompts to help narrow down what repairs are required to your home. Housecall can be accessed any place at any time all that is required is an internet connection. Once the repair has been diagnosed, you simply fill in your address details and access requirements and an e-mail goes to our repairs center for the works to be logged. A contractor will then attend to your repair as you have requested. This method should make reporting repairs easier and more convenient as you don't have to call during office hours to report a repair, allowing greater flexibility. To report a repair on-line simply click here

Impact Housing is committed to maintaining its properties to a decent high standard.  The Association works with its tenants in offering guidance and advice in looking after their homes and offering a consistent approach to carrying out any repairs necessary to ensure a safe home. 

Impact Housing works very closely with our contractors to provide an efficient repair service to our tenants.  Under the terms of your tenancy agreement you must allow access to your home to carry out repairs.  Our Repairs Team will make an appointment, which is recorded in the access box on the tenant satisfaction form, unless it is an emergency situation.  You must always ask the contractor for identification before allowing them into your home.

A tenant satisfaction form is sent to all tenants for each job logged.  Please help us by completing the form and returning it in the pre-paid envelope once the job has been completed.  Feedback from you is very valuable to the organisation and will always be utilised in ensuring a good service is delivered to you.

This page provides all the necessary information you need to know about the Repairs Service - use the links on the right

Latest News

Private Sewers: The Law is Changing

From 1 October 2011 new Government legislation will see Water Companies in England and Wales take over many sewer pipes which are currently under private ownership.  For more information please go to http://www.unitedutilities.com/privatesewers