Impact Housing Association

Improvement Through Action

Call us on: 03448 736290
24 hour local rate number


Impact Housing is committed to maintaining your home to a decent standard. We will give you clear information on what areas of your home is your responsibility and what is ours. We will offer advice on how to look after your home and we will provide you with a safe place to live.

Is it my responsibility?

We're responsible for maintaining:

-The structure and outside of your home
-The fixtures and fittings we have provided
-Any communal areas

You are responsible for repairs if:

-You cause any damage
-View our Repairs leaflet here

Report a Repair

Use the Housecall app to diagnose your repair. Fill in your address and access details then press send and your repair is automatically emailed to our team. To report a non-emergency repair on-line simply click here.   

Send a description of the fault to - give as much detail as you can. This will help us to plan your repair more quickly. Provide your name, address and contact telephone number. We will log your repair and contact you to arrange a contractor appointment.

03448736290 - Monday to Thursday 9am to 5pm & Friday 9am to 4.30pm. 

Emergency repairs
Don't report emergencies - like burst pipes or gas leaks - online. Telephone us immediately. Lines are open 24 hours.

We will confirm a date the contractor will attend and also if it will be in the morning or the afternoon. You will need to make sure the contractor can access your home. If the contractor is not able to gain access, we may recharge you for the cost of the contractor’s time. You can read more about this in the ‘Charges for missed appointment’ leaflet.

Help and Advice
We want to help you maintain your home to a good standard.  We have produced some guidance leaflets on asbestos and controlling condensation and mould within the home. This information can also be accessed via the links on the right hand side. 

If you have a topic you would like more information on, please email your suggestion to us at or phone on the number at the top of this page.